PRIVACY POLICY

SRS Home Appliances Services

Website: https://srservices.sbs

Effective Date: 25 April 2026 | Last Updated: May 2026

SRS Home Appliances Services (‘we’, ‘us’, or ‘our’) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your data when you visit our website https://srservices.sbs or contact us for home appliance repair services.

By using our website or services, you agree to the terms described in this Privacy Policy.

1. Who We Are

SRS Home Appliances Services is an independent home appliance repair service provider operating in Davanagere, Chitradurga, and surrounding areas in Karnataka, India. We are not affiliated with, authorized by, or officially connected to any appliance brand such as Samsung, LG, Whirlpool, IFB, or any other manufacturer.

2. Information We Collect

2.1 Personal Information

We collect personal information only when you voluntarily contact us or request our services. This may include:

Full name
Phone number
Home address (for doorstep repair service)
Type of appliance and description of the problem

2.2 Non-Personal Information

When you visit our website, we may automatically collect non-personal information such as:

Browser type and version
Device type (mobile, desktop, tablet)
Pages visited and time spent on site
Referring website or source
IP address (used only for analytics purposes)

2.3 Information We Do NOT Collect

We do not collect:

Payment card numbers or banking information
Passwords or sensitive financial data
Government ID numbers (Aadhar, PAN, etc.) unless legally required
Information from children under the age of 13

3. How We Use Your Information

We use the information we collect for the following purposes only:

To contact you and confirm your repair service booking
To send our technician to your doorstep at the scheduled time
To follow up and ensure service quality
To respond to your queries or complaints
To improve our website and service experience

We do NOT use your information for:

Unsolicited marketing or spam
Automated decision-making or profiling
Any purpose unrelated to the service you requested

4. Google Ads and Cookies

4.1 Google Ads

Our website uses Google Ads to display relevant advertisements. Google may use cookies and similar technologies to show ads based on your previous visits to our website or other websites on the internet.

4.2 Google Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymous data such as number of visitors, pages visited, and time spent on site. This data does not personally identify you.

4.3 Cookies

Cookies are small text files stored on your device to improve your browsing experience. Our website may use the following types of cookies:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand website usage (via Google Analytics)
Advertising Cookies: Used by Google Ads to show relevant advertisements

You can control or disable cookies through your browser settings. To opt out of Google personalized ads, please visit: https://adssettings.google.com

To opt out of Google Analytics tracking, please visit: https://tools.google.com/dlpage/gaoptout

5. Data Sharing and Third Parties

We do NOT sell, trade, rent, or share your personal information with any third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

Service Delivery: Our technicians may access your name, phone number, and address to perform the repair service you requested.
Legal Requirements: If required by law, court order, or government authority.
Business Protection: To protect the rights, property, or safety of SRS Home Appliances, our customers, or the public.

Third-party services we use (such as Google Analytics and Google Ads) have their own privacy policies. We encourage you to review Google’s Privacy Policy at https://policies.google.com/privacy

6. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, misuse, alteration, or destruction. These measures include:

Storing customer data in a secure and limited-access environment
Ensuring only authorized personnel can access personal information
Using secure communication channels where applicable

However, please note that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

As a user of our services, you have the following rights regarding your personal information:

7.1 Right to Access

You can request access to the personal information we hold about you at any time.

7.2 Right to Correction

You have the right to request correction of any inaccurate or incomplete information we hold about you.

7.3 Right to Erasure

You may request that we delete your personal information from our records. We will comply unless we are legally required to retain it.

7.4 Right to Withdraw Consent

If you have provided consent for us to contact you, you may withdraw that consent at any time by contacting us at the details below.

7.5 Right to Lodge a Complaint

If you believe your data has been mishandled, you have the right to lodge a complaint with the relevant data protection authority in India under the Digital Personal Data Protection Act (DPDPA), 2023.

To exercise any of these rights, please contact us at the information provided in Section 9.

8. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected information from a child, please contact us immediately and we will delete it promptly.

9. Third-Party Links

Our website does not contain links to third-party websites. If in the future any links are added, we will ensure users are informed before being redirected. We are not responsible for the privacy practices of any third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes:

The updated policy will be posted on this page
The ‘Last Updated’ date at the top will be revised
For significant changes, we may notify you directly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Applicable Law

This Privacy Policy is governed by the laws of India, including:

Information Technology Act, 2000
IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act (DPDPA), 2023

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

SRS Home Appliances Services

Phone: +91 9019382252
Email: gayatrinaik474@gmail.com
Website: https://srservices.sbs
Address: Davanagere & Bevinahalli, Chitradurga, Karnataka – 577519

We will respond to all privacy-related queries within 7 business days.

DISCLAIMER

SRS Home Appliances Services operates as an independent service provider and is NOT affiliated with, authorized by, or officially connected to any appliance brand or manufacturer.